Return and Refund Policy
We want you to be completely satisfied with your purchase
Return Eligibility
We accept returns for most items purchased from our store. To be eligible for a return, your item must meet our return conditions outlined below.
Important: Returns are valid only within 7 days from the date of order delivery.
Return Conditions
To ensure a smooth return process, please make sure your item meets the following conditions:
- Items must be unused, unworn, and in original condition
- All original tags and packaging must be intact
- Products must not show any signs of wear or damage
- Hygiene-sealed items must remain unopened
- Return request must be initiated within 7 days of delivery
How to Return
Follow these simple steps to initiate a return:
- Contact our customer support within 7 days of receiving your order
- Provide your order number and reason for return
- Wait for return authorization and instructions
- Pack the item securely in its original packaging
- Ship the item back to the provided address
Refund Policy
Once we receive and inspect your returned item, we will process your refund according to the following terms:
- Refunds will be processed within 7-10 business days after receiving the returned item
- Refund will be issued to the original payment method
- Shipping charges are non-refundable unless the return is due to our error
- Return shipping costs are the responsibility of the customer
Non-Returnable Items
Please note that certain items cannot be returned:
- Personalized or customized items
- Intimate apparel and hygiene products
- Sale or clearance items (unless defective)
- Gift cards and downloadable products
- Items damaged due to misuse or negligence
Need Help?
If you have any questions about our return and refund policy, please don't hesitate to contact us.